Don't you hate it when you're the customer and...

I should not even waste my breath on this topic, but... My first Treo had a glitch after I had gotten it all set up and personalized with my information, and once I got the replacement for that, I got home to find out the Verizon salesman didn't give me the stylus that came with it.  I went about for days away on vacation using the crude substitute of the retracted tip of a pen, and when I called about getting another, I received a long pause and then, "Well, we sell them." 

"Well, that's not my point," I countered, finally getting off the phone with him and saying, "Thanks...for nothing."

So, although I never got my one included stylus with the Treo in the first place, it was way too much trouble to get them to cough up one, and as a customer, it's embarrassing when you have to go to that much trouble to get something so trivial that should have been yours in the first place.  You're telling me this mondo company could not afford to just trust that I wasn't trying to get something for free and maybe make a good business-to-customer connection?  Geez.  I just went out and bought my own - case closed and more easily resolved.